Question 1

Do I pay before seeing my design?

Accepted Answer

No. For custom orders you submit your request, we send a free digital proof, and you only pay after you approve it.

Question 2

What file types can I upload?

Accepted Answer

PDF, AI, PNG or JPG up to 50MB. Vector files (PDF or AI) print sharpest; we check every file and warn you if the resolution is low.

Question 3

What are your minimum order quantities?

Accepted Answer

Bags and boxes start at 100 units. Printing services — stickers, UV DTF and DTF textile — are sold per sticker, per sheet or per yard, so there's no unit minimum. Every product page shows its own minimum next to the price.

Question 4

How fast is turnaround?

Accepted Answer

Blank products ship right away. Custom orders go into production once you've approved your free proof and paid, and ship in 7–10 business days — typical for most runs; large or complex ones take longer. Local pickup at our Miami shop is free, Monday to Friday, 9:00 AM to 5:00 PM.

Question 5

Do you ship outside Miami?

Accepted Answer

Yes. We're based in Miami and ship across the United States. Local pickup and delivery are available in South Florida.

Question 6

Can you help me with my design?

Accepted Answer

Yes. Choose “I need design help” on our contact form and our team will prepare press-ready artwork with you and include it in your quote. Design help is also included on WiPrint Plus schedules.

Question 7

What is UV DTF?

Accepted Answer

UV DTF is a waterproof adhesive transfer that bonds to hard surfaces like cups, glass and metal. It's durable, vibrant and doesn't need heat to apply.

Question 8

Are your bags recyclable?

Accepted Answer

Yes. Our bags are kraft paper, which is widely recyclable. Products that are carry a Recyclable badge on their page.

Question 9

Can I reorder a previous order?

Accepted Answer

Yes. From your account, any past order can be duplicated into a new order with one click.

Question 10

How do I get help in Spanish?

Accepted Answer

Todo nuestro equipo habla español. Use the language switcher on any page or write to us on WhatsApp in Spanish.

Question 11

Can I get a sample first?

Accepted Answer

Yes — samples are available on request. Tell us on WhatsApp or through the contact form which product and material you're considering, and we'll take it from there.

Question 12

Can you make a custom size or shape?

Accepted Answer

Yes. Custom sizes and shapes aren't sold from the shop — we quote them by hand. Send us your dimensions through the contact form or on WhatsApp and our team will price it for you.

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