Frequently asked questions
Got questions? We’ve got answers! Find quick solutions to common inquiries about our products, ordering process, and services below.
If you can’t find what you’re looking for, don’t hesitate to contact us.
What customization options do you offer for packaging boxes and paper bags?
We offer a wide range of customization options including size, shape, material, color, printing, and finishing touches. You can choose from various designs or provide your own.
What is the minimum order quantity for custom packaging?
Our minimum order quantity varies depending on the type of packaging. For most custom boxes and paper bags, the minimum order starts at 10 units. Please contact us for details on your specific requirements.
What materials are available for the packaging boxes and paper bags?
We offer a variety of materials including kraft paper, white paper, cardboard, corrugated board, and eco-friendly options. Each material can be tailored to meet your specific needs and preferences.
Can I see a sample before placing a bulk order?
Yes, we provide samples for you to review the quality and design before committing to a bulk order. Please reach out to our customer service team to request a sample.
What is the turnaround time for custom orders?
The turnaround time for custom orders typically ranges from 1 to 4 weeks, depending on the complexity of the design and the size of the order. We will provide a more precise timeline upon receiving your order details.
Do you offer eco-friendly or sustainable packaging options?
Yes, we are committed to sustainability and offer a range of eco-friendly packaging options. These include recycled materials, biodegradable inks, and other environmentally conscious choices.
Can I provide my own design, or do you offer design services?
You can definitely provide your own design. If you need assistance, we also offer professional design services to help create the perfect packaging for your brand.
What are the available sizes and shapes for the packaging?
We offer a variety of standard sizes and shapes, but we can also create custom sizes and shapes to meet your specific needs. Please provide your specifications, and we will work with you to achieve the desired result.
Are there any additional costs for custom printing ?
Custom printing may incur additional costs, which depend on the complexity of the design and the quantity ordered. We will provide a detailed quote once we have all the necessary information about your project.
What is your return and refund policy for custom orders?
As custom orders are made to your specifications, they are generally non-refundable. However, if there is a defect or error in the order on our part, we will work with you to correct the issue. Please review our return and refund policy for more detailed information.