Política de privacidad

Introduction

At Wiprint Digital, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

We may collect the following types of information:

  1. Personal Information: Name, email address, phone number, shipping address, billing address, and payment information.
  2. Order Information: Details of the products you order, customization instructions, and order history.
  3. Technical Information: IP address, browser type, operating system, and other technical details collected through cookies and similar technologies.
  4. Usage Information: Information about how you use our website, including pages visited, time spent on the site, and links clicked.


How We Use Your Information

We use the information we collect for the following purposes:

  1. Order Processing: To process and fulfill your orders, including customization requests and delivery.
  2. Communication: To communicate with you about your orders, respond to inquiries, and provide customer support.
  3. Personalization: To personalize your experience on our website and recommend products that may interest you.
  4. Marketing: To send you promotional materials and updates about our products and services, with your consent.
  5. Improvement: To improve our website, products, and services based on feedback and usage patterns.
  6. Legal Compliance: To comply with legal obligations and protect our rights and the rights of our customers.

How We Share Your Information

We do not sell your personal information. However, we may share your information with third parties in the following circumstances:

  1. Service Providers: With third-party service providers who assist us in operating our business, such as payment processors, shipping companies, and marketing agencies.
  2. Legal Requirements: When required by law or in response to legal processes, such as a subpoena or court order.
  3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owner.

Data Security

We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the following rights regarding your personal information:

  1. Access: You can request access to the personal information we hold about you.
  2. Correction: You can request corrections to any inaccurate or incomplete personal information.
  3. Deletion: You can request the deletion of your personal information, subject to certain legal exceptions.
  4. Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.


Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new effective date.

Contact Us

If you have any questions or concerns about this privacy policy or our privacy practices, please contact us at:

  1. Email: customer.service@wiprintdigital.com
  2. Phone: +1 786-9535688
  3. Address: 10800 NW 21st ST. Miami Florida 33172


By implementing this privacy policy, you ensure that customers are informed about how their personal information is handled, thereby fostering trust and compliance with legal standards.

Términos y condiciones

Introduction

By accessing or using our website and services, you agree to comply with and be bound by these terms and conditions. If you do not agree with these terms, please do not use our services.

Definitions

  1. "Company," "we," "us," and "our" refer to WiPrint Digital.
  2. "Customer," "you," and "your" refer to the individual or entity using our services.
  3. "Services" refer to the products and services offered by WiPritnDigital, including personalized packaging.

Orders and Customization

  1. Order Acceptance: All orders placed through our website are subject to acceptance by [Your Company Name]. We reserve the right to refuse or cancel any order for any reason.
  2. Customization: Customers are responsible for providing accurate customization details. We are not liable for errors in customization due to incorrect information provided by the customer.
  3. Proof Approval: Customers must review and approve proofs before production. Once approved, changes cannot be made, and the order will be produced as per the approved proof.

Pricing and Payment

  1. Pricing: All prices are listed in USA DOLLAR and are subject to change without notice. Prices do not include taxes, shipping, or handling charges, unless otherwise stated.
  2. Payment: Full payment is required at the time of order placement. We accept MAYOR CREDIT CARDS, DEBIT CARDS, PAYPAL. By providing payment information, you represent and warrant that you are authorized to use the payment method.

Shipping and Delivery

  1. Shipping: We ship to USA. Shipping costs and delivery times vary based on the destination and shipping method selected. Estimated delivery times are not guaranteed and may be affected by factors beyond our control.
  2. Delivery: Risk of loss and title for products pass to the customer upon delivery to the carrier. Customers are responsible for providing accurate shipping information.

Returns and Refunds

  1. Eligibility: Due to the personalized nature of our products, returns and refunds are only accepted for manufacturing defects, damage during transit, or incorrect customization.
  2. Process: Customers must contact us within 7 days of receiving the order to request a return or refund. Approved returns must be shipped back in their original packaging, and the customer is responsible for return shipping costs unless the return is due to our error.
  3. Refunds: Refunds will be processed within 5-10 business days after we receive and inspect the returned product.

Intellectual Property

  1. Ownership: All content on our website, including text, graphics, logos, and images, is the property of WiPrint Digital or its content suppliers and is protected by intellectual property laws.
  2. Use: Customers may not use, reproduce, distribute, or create derivative works from any content on our website without prior written permission from WiPrint Digital.

Limitation of Liability

  1. Disclaimer: Our products and services are provided "as is" without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted or error-free.
  2. Liability: To the fullest extent permitted by law, WiPrint Digital shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of our services or products.

Indemnification

You agree to indemnify, defend, and hold harmless WiPrint Digital and its affiliates, employees, and agents from any claims, liabilities, damages, losses, and expenses, including legal fees, arising out of or related to your use of our services or violation of these terms and conditions.

Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of Florida USA. Any disputes arising out of or relating to these terms shall be resolved in the courts of [Your Jurisdiction].

Changes to Terms and Conditions

We reserve the right to update or modify these terms and conditions at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after the posting of changes constitutes your acceptance of such changes.

Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at:

  1. Email: customer.service@wiprintdigital.com
  2. Phone: +1 786-9535688
  3. Address: 10800 NW 21st st, Miami Florida 33172

By implementing this terms and conditions policy, you establish clear guidelines and expectations, helping to protect your business and provide clarity to your customers.

Devoluciones y reembolsos

Overview

We take pride in delivering high-quality personalized packaging to our valued customers. Due to the custom nature of our products, our return and refund policy is designed to address issues related to quality, defects, and order accuracy.

Eligibility for Returns and Refunds

Given the customized nature of our products, returns and refunds are only accepted under the following conditions:

  1. Manufacturing Defects: If the product arrives with defects due to manufacturing errors.
  2. Damage in Transit: If the product is damaged during shipping.
  3. Incorrect Customization: If the product does not match the customization details provided at the time of order.

Non-Returnable Items

Unfortunately, we cannot accept returns or offer refunds for the following:

  1. Products with customization errors that were approved by the customer during the proofing process.
  2. Minor variations in color, size, or placement of the customization.
  3. Change of mind or personal preferences after the order has been placed.

Return Process

If you believe your order qualifies for a return or refund, please follow these steps:

  1. Contact Us: Email our customer service team at [……..] within 7 days of receiving your order. Please include your order number, a description of the issue, and photographs of the product and the packaging.
  2. Assessment: Our team will review your claim and may request additional information or images to assess the issue.
  3. Return Authorization: If your claim is approved, you will receive a Return Authorization (RA) number and instructions for returning the product. Unauthorized returns will not be accepted.
  4. Return Shipping: Return the product in its original packaging, including all accessories and documentation. You are responsible for the return shipping costs unless the return is due to our error.

Refund Process

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund:

  1. Approved Refunds: Refunds will be processed within 5-10 business days to the original method of payment.
  2. Partial Refunds: In some cases, only partial refunds may be granted if the product is not in its original condition, is damaged, or has missing parts for reasons not due to our error.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer service team at [Customer Service Email].

Custom Orders and Proof Approval

To ensure customer satisfaction, we provide proofing for all custom orders. It is the customer’s responsibility to review and approve the proofs for accuracy. Once approved, the customization details cannot be changed.

Contact Information

For any questions or concerns about our return and refund policy, please contact us at:

  1. Email: customer.service@wiprintdigital.com
  2. Phone: +1 786-9535688
  3. Address: 10800 NW 21st st, Miami Florida 33172

Policy Changes We reserve the right to modify this return and refund policy at any time. Any changes will be posted on this page with an updated effective date.


By implementing this policy, you ensure that customers understand the specific conditions under which returns and refunds are processed, which can help manage expectations and maintain trust in your business.


Shipping Policy for WiPrint Digital

Overview

At WiPrint Digital we strive to provide reliable and efficient shipping for all of our personalized packaging products. This shipping policy outlines our shipping methods, costs, and delivery timelines to ensure you have a clear understanding of our process.

Shipping Locations

We ship to the following locations:

  1. Domestic: ALL USA
  2. International: NOT FOR THE MOMENT

Please note that shipping availability may vary based on the product and destination.

Shipping Methods and Costs

We offer a variety of shipping methods to meet your needs. Shipping costs are calculated based on the size, weight, and destination of your order. The available shipping options will be displayed at checkout.

Processing Time

All orders are processed within 7-12 business days. Customization and production times vary depending on the complexity of the order and will be communicated at the time of order confirmation.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on our website or the carrier’s website.

Shipping Restrictions

Please be aware of the following restrictions:

  1. We do not ship to P.O. Boxes or APO/FPO addresses.
  2. Some products may have additional shipping restrictions due to size, weight, or destination regulations.

Delivery Times

Delivery times are estimated and not guaranteed. Factors such as weather conditions, customs clearance, and carrier delays may affect delivery. Estimated delivery times are as follows:

  1. Domestic Shipping: [Estimated delivery time frame]
  2. International Shipping: [Estimated delivery time frame]

Customs, Duties, and Taxes

For international orders, customers are responsible for any customs duties, taxes, or fees imposed by the destination country. These charges are not included in the product price or shipping cost and must be paid by the recipient.

Shipping Damage and Lost Packages

  1. Damage: If your order arrives damaged, please contact us within 7 days of receiving the shipment. Provide your order number, photos of the damaged packaging and products, and a description of the issue. We will work with the carrier to resolve the issue and may offer a replacement or refund.
  2. Lost Packages: If your package is lost in transit, please contact us with your order number and tracking information. We will investigate the issue with the carrier and take appropriate action.

Changes to Shipping Policy

We reserve the right to update or modify this shipping policy at any time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after the posting of changes constitutes your acceptance of such changes.

Contact Information

For any questions or concerns regarding our shipping policy, please contact us at:

  1. Email: customer.service@wiprintdigital.com
  2. Phone: +1 786-9535688
  3. Address: 10800 NW 21st st, Miami Florida 33172

By implementing this shipping policy, you provide customers with clear and detailed information about shipping procedures, costs, and expectations, which can help enhance customer satisfaction and trust in your business.